General FAQs
Is this product original?
Yes—100% genuine. We source directly from official distributors/brands. Items are factory sealed and
quality-checked before dispatch.
How long does delivery take?
Orders are shipped via Daraz logistics. Estimated delivery: 2–5 working days for major cities and
3–7 working days for other areas (business days only). You’ll receive updates by SMS/app.
Can I return the product if I don’t like it?
Yes, eligible items can be returned within the Daraz return window as long as they’re unused, in
original packaging, and with all tags/accessories. Start the request from your Daraz account.
Who pays for return shipping?
If the item is incorrect, damaged, or defective, we cover the return after approval. For change-of-mind
returns (where allowed), the buyer may bear return costs per Daraz policy.
How can I track my order?
Open the Daraz app → My Orders → select your order → Track. Tracking
links/updates are also sent via SMS/notifications.
Can I cancel my order after placing it?
Yes, you can request cancellation from the Daraz app before the order is packed/shipped. Once shipped,
cancellation isn’t possible—please apply for a return after delivery (if eligible).
What should I do if I receive a damaged item?
Please submit a return/claim via the Daraz app as soon as possible within the return window. Attach clear
photos (and unboxing video if available). We’ll resolve it with priority.
Do you offer discounts or deals?
Yes! Look for shop vouchers, bundle offers, and Daraz campaign discounts (e.g., 9.9, 11.11, 12.12).
Follow our store and turn on notifications to never miss a deal.
How can I contact you if I have a question?
Message us via the Daraz chat on the product or store page. You can also reach us through the “Contact
Seller” option in the Daraz app. We typically reply within business hours.
Product FAQs
Are these seeds organic?
Unless mentioned otherwise, our seeds are 100% natural.
Are the seeds ready to eat?
Yes, all our seeds are cleaned and ready to consume. You can eat them raw, roast them, or use them in recipes.
What is the shelf life of these seeds?
Most of our seeds have a shelf life of 12 to 18 months. The exact expiry date is printed on the packaging.
How are the seeds packaged?
Seeds are packed in sealed, food-grade, eco-friendly pouches to ensure freshness and hygiene.
Where are the seeds sourced from?
We source our seeds from reliable local and international suppliers, ensuring quality and safety.
Can I store the seeds after opening?
Yes, please store in a cool, dry place in an airtight container or reseal the pouch after each use.
Do the seeds contain any preservatives?
No, our seeds are free from artificial preservatives, flavors, or colors.
Are your seeds suitable for weight loss diets?
Yes, seeds like chia and flax are rich in fiber and omega-3s, making them ideal for healthy diets.
Can I give these seeds to children?
Yes, but in moderate amounts and depending on age. Always consult a doctor, nutritionist if unsure.
How much should I consume daily?
Recommended intake is 1–2 tablespoons per day, but it varies by seed type and dietary needs.
Is there any added salt or sugar?
No, all our seeds are raw and unsweetened unless clearly labeled otherwise.
Can I return food items like seeds on Daraz?
Yes, only if the item is damaged, expired, or not as described. Edible items must remain unopened.
Are these gluten-free?
Yes, our seeds are naturally gluten-free, but not processed in certified gluten-free facilities.
Do you sell in bulk or wholesale?
Yes, we offer bulk packaging. Please check product variants or contact us.
How can I be sure of the product's freshness?
We pack fresh batches regularly, and we don’t keep old stock. You’ll always get seeds with long shelf life.
