Return Policy — GrainVita
Note: Since all our sales are processed through Daraz, we adhere to the standard Daraz Return Policy.
Free & Easy Returns Policy
- If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on Daraz app or website.
- Return request must be raised within 14 days for all items from the date of delivery.
- All Daraz Mall items are 100% Authentic by Trusted Brands and are covered under 2x Money Back Guarantee. (Note: Groceries and Digital Goods are excluded).
Valid reasons to return an item
- Damaged/Defective: Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on).
- Incomplete: Delivered product is incomplete (i.e. has missing items and/or accessories).
- Incorrect: Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired).
- Not as Advertised: Delivered product does not match product description or picture.
- Does not fit: Delivered product does not fit (i.e. size is unsuitable).
Change of Mind
For selected categories, Daraz accepts a "change of mind" return. Please refer to the official Daraz Return Policy per Category for more information.
How to Return
To initiate a return, please visit your My Orders page on the Daraz App or Website, select the order, and click on "Return". Follow the instructions provided by Daraz.
For full details and the most up-to-date information, please visit the official Daraz Return Policy page.
